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Terms & Conditions

Effective Date: 07/20/2026

Last Updated: 07/20/2026

These Terms & Conditions (“Terms”) govern your access to and use of the SIMMETRIC CORP website, customer account, and concierge services.

By accessing our website, creating an account, submitting a request, making a payment, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

1. About SIMMETRIC CORP

SIMMETRIC CORP is an international concierge service providing remote organizational, informational, and language support for individuals traveling, temporarily living, or staying abroad.

Our role is to assist clients by:

  • understanding their needs;
  • researching available options;
  • identifying potential service providers;
  • facilitating communication;
  • assisting with scheduling, reservations, and coordination;
  • providing language support when required.

SIMMETRIC CORP acts as a coordinator and facilitator between clients and independent third-party service providers.

2. Nature of Our Services

SIMMETRIC CORP provides concierge and coordination services.

Our services may include assistance with:

  • transportation and private transfers;
  • restaurant reservations and local experiences;
  • healthcare provider searches and appointment coordination;
  • communication with medical facilities;
  • locating legal professionals;
  • arranging initial legal consultations;
  • communication with insurance companies;
  • assistance with insurance-related documentation;
  • communication with embassies, consulates, and government authorities;
  • interpretation and translation support;
  • communication with local businesses and organizations.

We do not provide the underlying services offered by third-party providers.

For example:

  • doctors and medical facilities provide medical services;
  • lawyers provide legal services;
  • insurance companies provide insurance products;
  • transportation providers provide transportation services;
  • hotels and restaurants provide hospitality services.

SIMMETRIC CORP only assists with finding, communicating with, and coordinating these providers.

3. Eligibility to Use Our Services

By using SIMMETRIC CORP services, you confirm that:

  • you are at least 18 years old, or you have authorization from a parent, guardian, or legal representative;
  • you have the legal capacity to enter into these Terms;
  • all information provided by you is accurate and complete;
  • documents provided by you belong to you or you have legal authorization to provide them.

If you provide information or documents relating to another person, you confirm that you have the necessary permission to do so.

4. Customer Accounts

Certain features of our website may require you to create an account.

You are responsible for:

  • maintaining the confidentiality of your account credentials;
  • providing accurate account information;
  • keeping your login information secure;
  • notifying us of unauthorized access.

You are responsible for all activity conducted through your account unless such activity resulted from a security breach caused by SIMMETRIC CORP.

We reserve the right to suspend or terminate accounts that violate these Terms, applicable laws, or our policies.

5. Service Requests

When you submit a request, our specialists review your requirements and may provide:

  • available options;
  • estimated costs;
  • relevant provider information;
  • coordination assistance.

The availability of services depends on factors including:

  • your location;
  • local regulations;
  • provider availability;
  • response times of third-party organizations;
  • circumstances beyond our control.

Submitting a request does not guarantee that a particular service provider will accept your request or that a specific outcome will be achieved.

6. Selection of Third-Party Providers

Whenever possible, SIMMETRIC CORP may present multiple available options.

The final decision regarding the selection of any third-party provider remains solely with the client.

Before choosing a provider, clients are encouraged to review:

  • qualifications;
  • credentials;
  • pricing;
  • terms of service;
  • availability;
  • privacy practices.

SIMMETRIC CORP does not act as an agent, representative, employer, partner, or legal representative of third-party providers unless expressly stated otherwise.

7. No Guarantee of Results

SIMMETRIC CORP makes reasonable efforts to provide accurate information and effective coordination.

However, we do not guarantee:

  • acceptance by a healthcare provider;
  • approval of insurance claims;
  • decisions by government authorities;
  • legal outcomes;
  • availability of third-party services;
  • quality of services provided by independent providers.

Outcomes may depend on factors outside of our control.

8. Fees and Payment Terms

Certain SIMMETRIC CORP services may require payment of service fees.

Before any paid service begins, you will be informed of:

  • the applicable service fee;
  • the scope of assistance included;
  • payment terms;
  • any additional costs that may apply.

By purchasing our services, you authorize SIMMETRIC CORP to charge the applicable fees through the selected payment method.

Payments are processed securely through third-party payment provider Stripe.

SIMMETRIC CORP does not store complete payment card details.

You are responsible for ensuring that all payment information provided is accurate and that you are authorized to use the selected payment method.

9. Third-Party Costs

Some requests may involve costs charged directly by third-party providers.

Examples include:

  • medical consultations;
  • laboratory tests;
  • legal consultations;
  • insurance premiums;
  • transportation services;
  • accommodation;
  • government fees;
  • translation services;
  • reservation fees.

Unless expressly stated otherwise, these costs are paid directly by the client to the relevant provider.

SIMMETRIC CORP is not responsible for the pricing, billing practices, refunds, or payment disputes of independent third-party providers.

10. Cancellation and Refunds

Cancellation and refund terms depend on the nature of the requested service.

Service fees related to research, coordination, communication, and administrative assistance may become non-refundable once work has commenced.

If a refund request is submitted, SIMMETRIC CORP will review the circumstances and determine eligibility in accordance with our Refund & Cancellation Policy.

Payments made directly to third-party providers are subject to the terms and conditions of those providers.

11. Client Responsibilities

To allow SIMMETRIC CORP to provide effective assistance, you agree to:

  • provide accurate and complete information;
  • provide documents necessary for the requested service;
  • respond promptly to requests for additional information;
  • review available options before making decisions;
  • communicate respectfully with our team and third-party providers.

Delays caused by incomplete, inaccurate, or outdated information provided by you may affect our ability to complete your request.

12. Medical Services Disclaimer

SIMMETRIC CORP does not provide medical services.

We do not:

  • diagnose medical conditions;
  • recommend medical treatments;
  • prescribe medications;
  • provide medical advice;
  • determine medical necessity;
  • guarantee medical outcomes.

Any medical information provided during communication is intended only to assist with coordination and communication.

All medical decisions are made exclusively between you and licensed healthcare professionals.

You acknowledge that healthcare providers operate independently from SIMMETRIC CORP.

13. Legal Services Disclaimer

SIMMETRIC CORP does not provide legal advice or legal representation.

Our assistance may include:

  • locating legal professionals;
  • facilitating initial communication;
  • helping arrange consultations.

Any legal advice, opinions, or representation are provided solely by independent licensed attorneys or legal professionals.

SIMMETRIC CORP does not guarantee the outcome of any legal matter.

14. Insurance Disclaimer

SIMMETRIC CORP does not sell insurance products and does not act as an insurance broker or insurance advisor unless expressly stated otherwise.

We may assist clients in:

  • locating insurance providers;
  • comparing available options;
  • communicating with insurance companies;
  • organizing documentation.

Insurance decisions, coverage determinations, approvals, exclusions, and claims decisions are made solely by insurance providers.

15. Government and Official Authorities

SIMMETRIC CORP may assist clients with communication with:

  • embassies;
  • consulates;
  • government offices;
  • police departments;
  • administrative authorities.

However, SIMMETRIC CORP cannot influence, guarantee, or control decisions made by government authorities.

Official decisions remain the sole responsibility of the relevant authority.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SIMMETRIC CORP shall not be liable for:

  • actions or omissions of third-party providers;
  • quality of third-party services;
  • delays caused by external organizations;
  • decisions made by healthcare providers, insurers, lawyers, or government authorities;
  • inaccurate information provided by third parties;
  • events beyond our reasonable control.

SIMMETRIC CORP’s responsibility is limited to providing reasonable concierge coordination services as described in these Terms.

17. Force Majeure

SIMMETRIC CORP shall not be responsible for delays, interruptions, or inability to provide services caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • emergencies;
  • government restrictions;
  • political events;
  • transportation disruptions;
  • internet or technology failures;
  • actions of third-party providers.

18. Confidentiality and Privacy

Your privacy is important to us.

The collection, use, storage, and protection of your personal information are governed by our Privacy Policy.

By using SIMMETRIC CORP services, you acknowledge that certain information may need to be shared with third-party providers in order to fulfill your requests.

We will only share information that is reasonably necessary for the purpose of providing the requested assistance.

We handle personal and sensitive information with professionalism, discretion, and respect for confidentiality.

19. Data Protection and Sensitive Information

Some services may require the processing of sensitive personal information, including:

  • identification documents;
  • insurance information;
  • medical documents;
  • legal documents;
  • travel-related information.

You voluntarily provide such information for the purpose of receiving requested concierge assistance.

You confirm that:

  • the information provided is accurate;
  • you have the legal right to provide such information;
  • the documents may be shared with relevant third parties when necessary to fulfill your request.

SIMMETRIC CORP applies reasonable safeguards to protect personal information in accordance with applicable privacy laws.

20. Intellectual Property

All content available on the SIMMETRIC CORP website, including but not limited to:

  • text;
  • logos;
  • trademarks;
  • graphics;
  • design elements;
  • website structure;
  • materials created by SIMMETRIC CORP;

is owned by or licensed to SIMMETRIC CORP and is protected by applicable intellectual property laws.

You may access and use website content only for personal, non-commercial purposes unless otherwise authorized in writing.

You may not:

  • copy;
  • reproduce;
  • modify;
  • distribute;
  • publish;
  • commercially exploit;

any website content without prior written permission from SIMMETRIC CORP.

21. Account Suspension and Termination

SIMMETRIC CORP may suspend or terminate your access to our website or services if:

  • you violate these Terms;
  • you provide false or misleading information;
  • you misuse our services;
  • you engage in unlawful behavior;
  • your actions create a risk to SIMMETRIC CORP, our employees, partners, or other clients.

Termination does not affect obligations or rights that arose before termination.

22. Communications

By submitting a request, creating an account, or using our services, you agree that SIMMETRIC CORP may communicate with you through:

  • email;
  • telephone;
  • messaging applications;
  • video calls;
  • other communication methods you provide.

You are responsible for ensuring that your contact information remains accurate and accessible.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the use of SIMMETRIC CORP services shall be subject to the applicable jurisdiction of courts located in Delaware, United States, unless otherwise required by applicable law.

24. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to make reasonable efforts to resolve any dispute through good-faith communication.

If a dispute cannot be resolved informally, the parties may pursue available legal remedies under applicable law.

Nothing in this section limits any rights that cannot legally be waived.

25. Changes to These Terms

SIMMETRIC CORP reserves the right to update or modify these Terms at any time.

Updated Terms will be published on our website with a revised “Last Updated” date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

27. Entire Agreement

These Terms, together with:

  • Privacy Policy;
  • Cookie Policy;
  • Refund & Cancellation Policy;
  • applicable disclaimers;

constitute the entire agreement between you and SIMMETRIC CORP regarding the use of our website and services.

28. Contact Information

If you have any questions regarding these Terms, please contact:

SIMMETRIC CORP

Registered Office:

221 N. Broad St., Suite 3A
Middletown, DE 19709
United States

Email: info@simmetric.services

Telephone (US): +1 302 312 5196

Telephone (EU): +48 73 208 06 64

Effective Date: 07/20/2026

Last Updated: 07/20/2026