Effective Date: 07/20/2026
Last Updated: 07/20/2026
This Refund & Cancellation Policy explains the terms applicable to payments, cancellations, and refunds for concierge services provided by SIMMETRIC CORP.
By purchasing SIMMETRIC CORP services, you acknowledge and agree to the terms described in this Policy.
1. Scope of Services
SIMMETRIC CORP provides concierge coordination services, including:
- researching available options;
- identifying potential service providers;
- facilitating communication;
- assisting with scheduling and reservations;
- providing organizational support;
- providing interpretation and translation assistance;
- coordinating administrative processes.
Our service fees are charged for the time, expertise, research, communication, and coordination provided by SIMMETRIC CORP.
2. Payment Processing
Payments are processed securely through Stripe.
By completing a payment, you authorize SIMMETRIC CORP to charge the selected payment method for the agreed service fee.
All applicable fees and payment terms will be communicated before services begin.
3. Cancellation Before Service Begins
If you cancel your request before SIMMETRIC CORP begins any work, you may be eligible for a full or partial refund depending on the circumstances.
A cancellation request must be submitted in writing through:
Email: info@simmetric.services
Refund eligibility will be determined based on whether any work has already been performed.
4. Cancellation After Work Has Started
Once SIMMETRIC CORP has begun providing services, including but not limited to:
- reviewing your request;
- researching available options;
- contacting providers;
- communicating with organizations;
- preparing documentation;
- arranging appointments;
- coordinating services;
the service fee may become partially or fully non-refundable.
This is because concierge services involve professional time, research, and administrative work performed specifically for your request.
5. Refund Eligibility
A refund may be considered in circumstances including:
- duplicate payments;
- technical payment errors;
- failure by SIMMETRIC CORP to provide the agreed scope of coordination services.
Each refund request is reviewed individually.
6. Non-Refundable Situations
Refunds are generally not available for:
- services already performed;
- completed research or coordination work;
- client failure to provide required information or documents;
- delays caused by third-party providers;
- decisions made by healthcare providers, lawyers, insurers, government authorities, or other organizations;
- dissatisfaction with services provided by independent third parties;
- changes in personal circumstances after services have started.
7. Third-Party Services and Payments
SIMMETRIC CORP may assist clients in communicating with independent third-party providers.
Examples include:
- medical facilities;
- doctors;
- lawyers;
- insurance companies;
- transportation providers;
- hotels;
- government authorities.
Payments made directly to third-party providers are governed by the refund and cancellation policies of those providers.
SIMMETRIC CORP is not responsible for refunds, cancellations, or disputes related to third-party services.
8. Appointment and Reservation Cancellations
If SIMMETRIC CORP assists with arranging appointments or reservations, cancellation terms may depend on the policies of the relevant provider.
Clients are responsible for reviewing cancellation conditions before confirming appointments, bookings, or services.
9. Refund Processing
Approved refunds will generally be processed using the original payment method.
Processing times may vary depending on:
- payment provider;
- banking institution;
- country of transaction.
SIMMETRIC CORP is not responsible for delays caused by payment processors or financial institutions.
10. Chargebacks
Before initiating a payment dispute or chargeback, clients are encouraged to contact SIMMETRIC CORP directly to attempt to resolve the issue.
Unauthorized chargebacks or disputes submitted without prior communication may result in suspension of account access or termination of services.
11. Exceptional Circumstances
SIMMETRIC CORP may consider refund requests in exceptional circumstances, including situations involving:
- serious emergencies;
- technical failures;
- inability to provide the agreed service.
Such requests will be reviewed on a case-by-case basis.
12. Contact Information
For cancellation requests or refund inquiries, please contact:
SIMMETRIC CORP
Registered Office:
221 N. Broad St., Suite 3A
Middletown, DE 19709
United States
Email: info@simmetric.services
Telephone (US): +1 302 312 5196
Telephone (EU): +48 73 208 06 64
Effective Date: 07/20/2026
Last Updated: 07/20/2026