Effective Date: 07/20/2026
Last Updated: 07/20/2026

SIMMETRIC CORP (“SIMMETRIC CORP,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, request our services, communicate with us, or otherwise interact with SIMMETRIC CORP.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

SIMMETRIC CORP is an international concierge service providing remote organizational, informational, and language support for individuals traveling, temporarily living, or staying abroad.

Our services include assisting clients in locating and coordinating with healthcare providers, legal professionals, insurance companies, government authorities, transportation providers, interpreters, and other third-party service providers.

SIMMETRIC CORP is incorporated in the State of Delaware, United States.

Registered Office

221 N. Broad St., Suite 3A
Middletown, DE 19709
United States

Email: info@simmetric.services

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• our website;
• your customer account;
• online payments;
• customer support;
• communications by email, telephone, messaging applications, and video calls;
• documents and information voluntarily submitted by you;
• all services provided by SIMMETRIC CORP.

This Privacy Policy does not apply to third-party websites or services that may be recommended through our concierge assistance.

3. Information We Collect

Depending on the services you request, we may collect the following categories of information.

Personal Identification Information

• full name;
• date of birth (when necessary);
• nationality;
• country of residence;
• postal address;
• email address;
• telephone number;
• emergency contact information (if voluntarily provided).

Account Information

If you create an account, we may collect:

• username;
• encrypted password;
• account preferences;
• communication history;
• saved requests.

Payment Information

Payments are processed securely through Stripe.

SIMMETRIC CORP does not store your complete payment card information.

We may receive limited payment-related information, including:

• payment confirmation;
• transaction ID;
• payment amount;
• payment status;
• billing information where required.

Documents You Provide

To coordinate requested services, you may voluntarily provide documents including, but not limited to:

• passport copies;
• identification documents;
• visas;
• travel documents;
• insurance policies;
• medical records;
• medical referrals;
• prescriptions;
• legal documents;
• powers of attorney;
• supporting documentation required by healthcare providers, insurers, embassies, or government authorities.

We collect only those documents that are reasonably necessary to provide the requested concierge services.

Communication Information

When you contact us, we may collect:

• emails;
• chat messages;
• telephone conversations (where permitted by law);
• video meeting information;
• customer support correspondence;
• service requests.

Technical Information

When you visit our website, we may automatically collect:

• IP address;
• browser type;
• operating system;
• device information;
• language settings;
• referring website;
• pages visited;
• session duration;
• date and time of access.

Analytics Information

We use analytics technologies, including Google Analytics, to better understand how visitors use our website.

Analytics data may include:

• page interactions;
• navigation behavior;
• device characteristics;
• approximate geographic location;
• traffic sources;
• website performance metrics.

Where required by applicable law, analytics cookies will only be activated after obtaining your consent.

4. How We Use Your Information

We process personal information only where necessary for legitimate business purposes or where required by law.

Your information may be used to:

• provide concierge services;
• manage your customer account;
• respond to inquiries;
• coordinate communication with third-party service providers;
• schedule appointments and reservations;
• process payments;
• verify your identity when necessary;
• prepare requested documentation;
• provide language support;
• improve our services;
• improve website performance;
• comply with legal obligations;
• detect fraud or unauthorized activity;
• protect our legal rights.

We do not sell your personal information.

5. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:

• performance of a contract;
• your consent;
• compliance with legal obligations;
• our legitimate interests;
• protection of vital interests where applicable.

You may withdraw consent at any time where processing is based on consent.

6. Sharing Your Information

To provide requested concierge services, we may share relevant personal information with carefully selected third parties, including:

• healthcare providers;
• hospitals and clinics;
• physicians;
• pharmacies;
• insurance companies;
• legal professionals;
• translators and interpreters;
• transportation providers;
• hotels;
• embassies;
• consulates;
• government authorities;
• payment processors;
• technology providers;
• cloud hosting providers.

We share only the information reasonably necessary to fulfill your request.

SIMMETRIC CORP does not sell, rent, or trade your personal information to third parties for marketing purposes.

7. International Data Transfers

Because SIMMETRIC CORP operates internationally, your personal information may be transferred to and processed in countries outside your country of residence.

These transfers may occur when coordinating services with healthcare providers, legal professionals, insurers, government authorities, or other organizations located in different jurisdictions.

Where required by applicable law, we implement appropriate safeguards to protect personal information transferred internationally, including contractual protections and other recognized legal mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to:

• provide the requested services;
• comply with legal, regulatory, accounting, or tax obligations;
• resolve disputes;
• enforce our agreements;
• protect our legitimate business interests.

The retention period depends on the type of information and the purpose for which it was collected.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and industry standards.

9. Security of Your Information

SIMMETRIC CORP takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our security measures may include:

• encrypted data transmission (SSL/TLS);
• secure cloud infrastructure;
• restricted access to personal information;
• authentication and access controls;
• regular security monitoring;
• secure payment processing through Stripe.

Although we take commercially reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your country or region of residence, you may have certain rights regarding your personal information.

These rights may include the right to:

• access your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of processing;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• receive a copy of your personal information in a portable format where applicable;
• lodge a complaint with a competent supervisory authority.

To exercise your rights, please contact us using the details provided at the end of this Privacy Policy.

We may request reasonable information to verify your identity before processing your request.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Subject to applicable law, California residents may have the right to:

• know what categories of personal information we collect;
• know how personal information is used;
• request deletion of certain personal information;
• request correction of inaccurate information;
• receive information regarding disclosure of personal information;
• exercise their privacy rights without discrimination.

SIMMETRIC CORP does not sell personal information.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• ensure proper website functionality;
• remember user preferences;
• improve website performance;
• analyze website traffic;
• enhance user experience.

Additional information about our use of cookies is available in our separate Cookie Policy.

Where required by law, non-essential cookies will only be used after obtaining your consent.

13. Third-Party Services

Our website and services may involve third-party providers, including but not limited to:

• Stripe (payment processing);
• Google Analytics (website analytics);
• cloud hosting providers;
• communication platforms;
• healthcare providers;
• insurance companies;
• legal professionals;
• transportation providers;
• government authorities.

Each third party processes information in accordance with its own privacy policies.

SIMMETRIC CORP is not responsible for the privacy practices of independent third-party organizations.

14. Children’s Privacy

Our website and services are not directed to children under the age of 18.

We do not knowingly collect personal information from children unless such information is provided by a parent, legal guardian, or authorized representative for the purpose of coordinating requested services.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

15. Changes to This Privacy Policy

SIMMETRIC CORP may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will be published on our website with a revised “Last Updated” date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or the way we process personal information, please contact us:

SIMMETRIC CORP

Registered Office

221 N. Broad St., Suite 3A

Middletown, DE 19709

United States

Email: info@simmetric.services

Telephone (US): +1 302 312 5196

Telephone (EU): +48 73 208 06 64

Data Protection Requests

To submit a request regarding your personal information, please contact us at:

Email: info@simmetric.services

Please include sufficient information to allow us to verify your identity and process your request.

Effective Date: 07/20/2026

Last Updated: 07/20/2026